Privacy Policy for Picture Perfect Projects LLC

1. Introduction

Picture Perfect Projects LLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a request for a quote, interact with our advertisements, or communicate with us via phone, email, or SMS.

2. Information We Collect

3. How We Use Your Information

We use the information we collect for purposes including:

• Providing quotes, estimates, and contracting services
• Scheduling appointments and consultations
• Sending service-related communications and updates
• Responding to customer inquiries
• Sending marketing communications (only with consent)
• Improving our website, services, and advertising performance

4. SMS/Text Messaging Terms & Consent

By providing your phone number through our forms, advertisements, or website, you expressly consent to receive SMS messages from Picture Perfect Projects LLC.

5. How We Share Your Information

We do not sell or rent personal information.

We may share data only with trusted service providers who help operate our business, including:

• Customer Relationship Management systems
• Email and communication platforms
• Advertising platforms (Facebook/Meta, Google Ads)

These providers process data on our behalf under strict instructions and do not own or use your data independently.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may also disclose information if required by law or legal process.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Analyze user behavior
• Measure advertising effectiveness
• Deliver targeted advertisements

Advertising platforms such as Google and Meta may use tracking technologies to show relevant ads based on your interactions with our website.

You may disable cookies through your browser settings, though some features may not function properly.

7. Legal Basis for Processing

We process your personal information under the following legal bases:

• Performance of a Contract: To provide quotes and perform remodeling services.
• Consent: When you opt-in to receive SMS or email marketing.
• Legal Obligation: To comply with tax, labor, and safety regulations.
• Legitimate Interests: To improve our services, maintain security, and prevent fraud.

8. International Data Transfers

Our servers and service providers are primarily located in the United States. If you access our website from outside the U.S., your information may be transferred to, stored, and processed in the United States. By using our website, you consent to this transfer. We ensure that such transfers comply with applicable data protection laws through standard contractual clauses or other approved mechanisms.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Active project management and warranty periods.
• Maintaining business and financial records for tax purposes.
• Complying with legal, regulatory, or reporting obligations.
• Resolving disputes and enforcing our agreements.

When data is no longer required, we securely delete, destroy, or anonymize it.

10. Data Security

We implement robust administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, or disclosure. These include:

• Secure SSL/TLS encryption for data transmission.
• Regular system monitoring and security patching.
• Access controls limited to authorized personnel only.
• Secure cloud storage with industry-leading providers.

Note: While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

11. Your Privacy Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Request that we update inaccurate or incomplete information.
• Deletion: Request that we erase your personal data (subject to legal retention requirements).
• Objection: Object to our processing of your data for marketing or other purposes.
• Portability: Request a transfer of your data to another service provider.

To exercise any of these rights, please email us at carlos@pictureperfectprojects321.com. We will respond to your request within 30 days.

12. Email & SMS Marketing

You will only receive marketing communications if you have provided explicit consent. You can opt out at any time:

• Email: Click the "unsubscribe" link at the bottom of any marketing email.
• SMS: Reply STOP to any text message from us.

13. Children’s Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected data from a minor, we will take immediate steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The "Effective Date" at the top of this page will indicate when the last changes were made. We encourage you to review this policy frequently.

15. Third-Party Links

Our website may contain links to external sites not operated by us. We have no control over the content or privacy practices of these sites and assume no responsibility for them. We recommend reviewing the privacy policy of every site you visit.

16. California Privacy Rights (CCPA)

California residents have specific rights under the CCPA, including the right to know what information is collected and the right to opt-out of the "sale" of personal information. Picture Perfect Projects LLC does not sell your personal information.

17. Do Not Track (DNT) Signals

We do not currently respond to "Do Not Track" signals as there is no uniform industry standard for recognizing them.

18. Contact Information